Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com
We operate 100% online and do not have a physical store or fitting facilities unfortunately.
We are situated and operated from Cape Town, South-Africa.
Please follow the size guide on each item - we follow UK Sizes
Please contact us if you are unsure about what size to select.
We offer a 7 day return policy on all our full priced items. All returned items must receive us in no longer than 10 days after items was received.
You are welcome to use your own courier to deliver to our office address or we can arrange it for you at extra costs.
Should we arrange courier collections, please note the following costs:
- Return Fee of R150
- Exchange Fee of R200
Regrettably No returns/refunds apply to Custom items or Sale Items
Refunds might take +/-7 days after receipt of returned item.
For more about your Terms of Sale please read our Full Sale Terms
To log a return, please follow this link .
Once the courier has collected your item, you will receive an email with your tracking details. Please allow 24 hours for tracking to be activated
If we have your item in stock, delivery in South-Africa takes approximately 2-4 days depending on location.
If we don't have stock, the delivery time is approximately +2-3 weeks.
Yes, we do. We will however send you an accurate quote (after we have received your order & weighed it) with a separate payment link.
On most of our items we follow a back-order systems which allows our clients to purchase their items even though the size might be out of stock.
We will then either have it manufactured or order from factory and have it delivered in approximately +/- 2 weeks.
If you are on a deadline to receive your item please enquire before purchasing
We have a few items that is made to order on customer request, sizing etc.
On these items we do not offer returns/refunds/exchanges
We do not offer any alterations to garments/dresses and recommend a local tailor to assist if there is any need for altering.