Terms & Conditions

At OPARI, we operate on a per-order basis to ensure a tailored and efficient shopping experience. Placing orders individually with international factories incurs various costs, and we want to clarify our Returns and Refunds Policy to align with this business model.

1. Per-Order Basis: Every order you place with OPARI is processed individually, allowing us to fulfill your specific requirements efficiently. This approach helps us manage costs associated with procurement, shipping, and customs duties.

2. Incurred Costs: Ordering on a per-order basis involves several essential costs, including stock procurement and international shipping fees. These costs are integral to providing you with a curated and distinctive shopping experience.

3. No Cash Refund Policy: In consideration of the per-order model and associated costs, we have implemented a no cash refund policy since 12.04.23. This policy reflects our commitment to maintaining the quality and efficiency of our operations. We appreciate your understanding as a valued customer.

Consideration Before Purchase: We kindly request our customers to consider the per-order nature of our business and the associated costs before making a purchase. Your awareness of our business model contributes to a positive and cooperative relationship.

Contact Us: For any inquiries related to our Returns and Refunds Policy, please contact our dedicated customer service team at info@opari.co.za. We are available to assist you and ensure your satisfaction.

By making a purchase with OPARI, you acknowledge and agree to the terms outlined in our Returns and Refunds Policy. 

EXCHANGE

  • If an item is to be returned you need to have all the original packing, labels, sanitary stickers, ect. All items must be clean, unworn, unwashed, unused. Customers wishing to exchange merchandise must contact OPARI within 7 days of receiving the parcel. The customer is responsible for all shipping charges.
  • Returned items much reach us within maximum 10 days after date item was received by customer. Shipping and handling charges are nonrefundable and delivery will be charged for delivery of exchanged item
  • If you have received an incorrect order or faulty garment, shipping charges will be refunded. Please note if the customer wears their received incorrect order or faulty garment this voids exchange.
  • All effort is made to produce items exactly as depicted in the pictures, however the photos vs item received may vary slightly in colour/stitching or look due to the handmade nature of the items. If you are unsure about your item, please contact info@opari.co.za before placing of order.
  • No returns granted on any intimate wear items such as underwear/swimwear/shape-wear & earrings.
  • Our returns and exchanges policies do not cover damage resulting from unique, accidental, or random damage that is the result of use by you or from wear and tear.  Please inspect item when received to ensure all stitching/clips/buckles etc is in order as we will not accept any liability to replace items after 7 day period after receiving item.
  • No guarantee on heel tips and diamantes of shoes & embellished garments.

ON SALE ITEMS

  • When an item is purchased ON SALE (Discounted price), no returns/exchanges/credits are allowed!
  • Please ensure that you are sure about your size (follow our size guides at each item description) as we will not exchange items due to incorrect size chosen
  • No discount coupons allowed on sale items

HOW TO RETURN:

  • In the unlikely case you receive a product that you’re not happy with, please email us at info@opari.co.za within 7 days of receiving the item so that we can arrange for a credit refund.
  • We will however need you to return the item to us within 10 days after receiving your item via courier before we can arrange it (We can arrange for a courier collection for you and quote you on this at the time that you contact info@opari.co.za). Once we receive the item, we’ll email you confirmation of the approved return. This credit note will not include your original shipping cost. If the problem was caused by reasons other than material quality, assembly process, incorrect usage or care of the product (not following the prescribed wash care instructions) the original product will be returned to you at extra cost.
  • Please note that credit can take up to 3- 7 working days to be administered after receipt of your returned parcel.
  • Please note that NO RETURNS or REFUNDS are allowed on custom wedding dresses/any custom items if the item does not fit as desired. Please note that we work according to your measurements. Please ensure that the style of dress/garment is chosen to fit your body shape/expectation. Please read the terms of each item under its description. By ordering your custom item you automatically accept these terms.
  • No custom changes to dress designs are allowed as this might alter the look of the dress to such an extent that the desired effect of the dress is not achieved as in advertised pictures.
  • Regrettably we cannot accept returns or exchanges on international orders or any ‘sale’, discounted or promotional items.
  • No cancellation of orders allowed after 24hours after placing of order. Cancellation of the order will incur a penalty of 50% (non-refundable) from sale price.  Please ensure that you are aware of delivery time as our stock arrivals can take +/- 2-4 weeks to be delivered. If you have a deadline, please ensure to contact customer service to enquire before items is ordered.

Return and Exchange Policy for Pre-Loved Items:

OPARI's Pre-Loved Resale Program offers unique, pre-owned fashion pieces that have been carefully inspected and curated for our discerning customers. As part of our commitment to transparency and customer satisfaction, we want you to be aware of our policy regarding returns and exchanges for Pre-Loved items.

  1. Non-Returnable and Non-Exchangeable:

    • All Pre-Loved items sold through OPARI are non-returnable and non-exchangeable. Once a purchase is made, it is considered final. We do not offer refunds, returns, or exchanges on Pre-Loved items.

  2. Condition Disclosure:

    • We make every effort to provide accurate and detailed information about the condition of each Pre-Loved item. High-quality images with clear depictions of any marks, damages, or wear will be included in the item photos to assist you in making an informed decision.

  3. Inspections and Transparency:

    • OPARI conducts thorough inspections of each Pre-Loved item before listing it for resale. We disclose all known conditions, faults, or marks in the item's description and photos. This ensures that you have a complete understanding of the item's condition before making a purchase.

  4. Middleman Role:

    • OPARI acts as a facilitator between the original owner (Consignor) and the new owner (Purchaser) of Pre-Loved items. We do not own or manufacture these items; we simply provide a platform for their resale. Any queries or concerns about the item should be directed to our customer service team, and we will do our best to assist you.

By making a purchase of a Pre-Loved item on OPARI's platform, you acknowledge and agree to the terms outlined above. We encourage you to review the item's photos and description thoroughly before completing your purchase. If you have any questions or require further clarification, please contact our customer service team before finalizing your order.

Thank you for being a part of OPARI's sustainable fashion community. We appreciate your understanding and cooperation.

This special insert is an integral part of OPARI's Terms & Conditions and applies specifically to the purchase of Pre-Loved items.

LIMITED DISCOUNT VOUCHERS*

  • VOUCHERS: Not Transferable to Cash, Only Valid for the selected period. Can not be used towards Sale Items. Once Expired, can not be re-activated.
  • *Limited account vouchers refer to the credit codes given as part of any promotion from OPARI and are not the same as Client Credit for Returns/Refunds or Purchased Gift Vouchers.
  • OPARI reserves the right to change pricing/info with no prior notification.
  • Free Shipping Promos applies to South African Addresses only
  • OPARI.CO.ZA makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
  • Such returns are at all times governed by the provisions of the Electronic Communications and Transactions Act (ECT Act) of South-Africa.

  • Thank you for supporting OPARI. Your understanding of our terms of sale is greatly appreciated.

    Sincerely,

    OPARI TEAM

    COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

    Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content. All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

    LIMITATION OF LIABILITY

    The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

    PRIVACY:  CASUAL SURFING

    The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

    CHOICE OF LAW

    This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

    ONLINE PAYMENT – PAYFAST PAYMENT GATEWAY

    All online credit card payments are processed by the PAYFAST ONLINE GATEWAY. Security & Fraud Prevention info can be viewed at PAYFAST FRAUD & SECURITY

    Updating of these Terms and Conditions

    Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.